Help & Support

Our FAQ pages have the answers to most of your questions. If you are unable to locate the answer you need, feel free to e-mail or phone us at sales@aepbooks.com or 1-800-311-1522.

Visitors Cart

Every visitor to our online shop will be given a 'Visitors Cart'. This allows the visitor to store their products in a temporary shopping cart. Once the visitor leaves the online shop, so will the contents of their shopping cart.

Members Cart

Every member to our online shop that logs in is given a 'Members Cart'. This allows the member to add products to their shopping cart, and come back at a later date to finalize their checkout. All products remain in their shopping cart until the member has checked them out, or removed the products themselves.

Info

If a member adds products to their 'Visitors Cart' and decides to log in to the online shop to use their 'Members Cart', the contents of their 'Visitors Cart' will merge with their 'Members Cart' contents automatically.

Tracking Your Package

If you have a tracking or delivery confirmation number, you can track your package by clicking the "Track packages" link in Your Account. The shipping method and carrier for your package will be listed in Your Account and in your shipment confirmation e-mail. If you need to contact the carrier, you'll find contact information below.

Note:

To speed delivery, shippers may not location-scan all of their shipments. When shipping volume is high, packages are processed in bulk, and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned.

Some shipments, such as Standard International shipments, are not trackable.

If you're not sure whether your order has been shipped, check the status of your recent orders in Your Account.

UPS

Package Tracking:
http://wwwapps.ups.com/etracking/tracking.cgi
Phone: 1-800-742-5877

U.S. Postal Service

Priority Mail Package Tracking:
http://www.usps.com/shipping/trackandconfirm.htm

FedEx

Package Tracking:
http://www.fedex.com/us
Phone: 1-800-463-3339